Position Information
Job Title:
Director of Operations
Department:
Purchasing
Type:
Full Time
Job Description
AutoAnything, a San Diego-based e-commerce company, merges the high-speed lane of custom automotive parts and accessories with cutting-edge internet technology and top-notch customer service. Our flexibility, entrepreneurial style, knowledge of the competitive landscape and innovative business model has allowed us to excel in the industry since 1979. Much of our success in the market can be directly attributed to the dedication, passion and inventiveness of our team. We are looking for Director of Operations to join the Team as a key member at the highest level!!
The Director of Operations will manage our dynamic group, consisting of an inbound Contact Center, Sales, Purchasing and Logistics departments. This individual will have the leadership and integrity that will continue to build our high quality vendor relationships with our internal and external customers. The Director of Operations must have strong technical and analytical skills, the ability to work in a high volume, fast paced environment and able to oversee numerous projects plus a staff of 50+ employees. This individual will be responsible for managing and motivating a call center sales and customer service teams toward peak performance. The ideal candidate will have demonstrated a successful track record with a known or a substantial dollar volume company of exceeding revenue quotas and generating sustainable growth, as well as developing our core value of world class customer care and managing top performers in several departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service
- Customer Service Experience, Retail and e-Commerce
- Responsible for the establishment and projected Contact Center service level goals
- Establish and maintain internal and external service level agreements with the business units and its impact on the Contact Center
- Identify, establish, communicate and forecast Contact Center performance indicators
- Build and strengthen Contact Center’s high level of Customer Service
- Ability to interpret real-time activity and make adjustments to improve overall efficiencies
Sales
- Develop, implement and monitor individual and team sales targets and goals
- Generate and maintain key performance metrics that increase sales revenues
- Maintain and chart accurate records of activities & performances in Sales / Account Management System
- Construct strategic sales and product knowledge to team members
- Recommend product lines by identifying new product opportunities, surveying consumer needs and benchmarking against competitors
- Liaise with Marketing, IT, Merchandising, CS departments and team members
Purchasing/Vendor Relations
- Manage a fast-paced Team
- Streamline accurate and effective order processing through our Vendors
- Integration of vendor inventory using drop-shipment model
- Establish, maintain and resolve all time sensitive issues
- Ability to oversee 1,000+ orders daily
Logistics
- Oversee a small warehouse
- Be accountable for all domestic manufacturer vendor relationships
- Control Shipping and Receiving; Domestic and International (FedEx, UPS and Freight)
- Establish and maintain efficient processes
- Streamline efficiencies and reporting
EDUCATION AND EXPERIENCE (INCLUDING CERTIFICATIONS):
- Bachelor’s Degree is required;
- Business to Consumer (B to C) background (retail or e-tail) is a MUST;
- Must have 5+ years related Director level experience or above, ideally at a known and/or high dollar volume company;
- Strong IT background both driving and enhancing business processes/systems;
- A consistent record of leading teams to exceed performance expectations;
- Strong customer and people development skills;
- Ability to train, coach and develop staff;
- Detail-oriented, with excellent writing and analytical skills, with high standards for quality;
- Work effectively both independently and as a member of a Team;
- Use sound judgment to identify issues and escalate them when appropriate;
- Ability to identify key structural process needs or gaps and provide appropriate improvements;
- Able to establish project deadlines and organize activities to meet all deliverables;
- Minor domestic travel required.
The successful applicant should be a bright, self-motivated, energetic, enthusiastic, innovative and intelligent thinker. AutoAnything seeks to combine a progressive, stimulating, supportive and upbeat work environment with total professionalism aimed at efficiency and growth.
We offer a substantial starting salary, incentive performance plan, generous PTO, matching 401k plan, medical/dental benefits and a superb opportunity to build a career in a cutting edge rapidly growing company. To view our website, please visit at www.autoanything.com.
If you feel you meet our profile and you are excited about the opportunity, please email your resume along with compensation history to careers@autoanything.com. Sponsorship not available at this time. Principals Only. No Phone Calls. EOE.
Contact Information
Contact Name: Human Resources
Email: careers@autoanything.com