Position Information
Job Title:
Director of User Experience
Department:
Marketing
Type:
Full Time
Job Description
AutoAnything is looking for an experienced, battle-tested manager to drive our user experience. This position will play a critical role in ensuring AutoAnything delivers the ultimate customer experience for Automotive Parts & Accessories. You will define and manage the end-user experience and work closely with Merchandising, Marketing, and Engineering to ensure the end-to-end experience delights the end-user.
Duties and Responsibilities:
- Create Requirements Definitions
- Co-ordinate Project Plans with PM
- Design Information Architecture with Engineering
- Create Storyboards & Wireframes
- Setup Focus-groups for generating and incorporating user feedback
- Conduct User Acceptance Testing
- Conduct Surveys and analyze user behavior using Omniture Site Catalyst and other tools to improve usability
- Utilize A/B and multivariate testing to improve usability
- Ownership of re-implementation of Omniture Site Catalyst
- Produce Quantitative and Qualitative analysis to be utilized by marketing, merchandising, and engineering to improve agreed-upon KPI’s
- Assist in definition of KPI’s
Qualifications:
- Proven track record of improving KPI’s for various companies utilizing Quantitative and Qualitative information
- Highly motivated and possess a strong passion for technology
- Able to operate effectively under tight deadlines
- Experience in designing for enterprise web applications
- Ability to conduct user research given the unique needs and constraints of the project
- Expertise in task analysis, user interaction and user interface design
- Ability to conduct usability tests, analyze results and apply to design
- Ability to create clear, concise specifications from conceptual designs
- Experience observing user research and/or translating user research into design decisions
- Working familiarity with web design and HTML; technical understanding of web domain
- Organized, independent and able to switch rapidly between different projects
- Ability to develop and evolve long-term business strategies while consistently driving tactical projects
- Ability to build relationships across stakeholder community; to influence, coordinate and negotiate within cross-functional teams across the organization
- Ability to think creatively, innovate and develop new approaches to complex problems
- Strong business acumen and an understanding of business processes
- Excellent written, verbal, and interpersonal skills
- Good meeting facilitation and presentation skills
- Good negotiation and decision-making skills
Experience:
- 7+ years of professional related experience
- At least 2-3 years experience managing a team
- Extensive experience developing consumer-centric user experiences
- Expert knowledge of prototyping tools
- Experience with Omniture Site Catalyst
- Proven ability to work effectively with a variety of disciplines ranging from Marketing and Engineering team members to customers and strategic partners
- Strong customer focus – passion for customers and unflinching desire to always do what’s right for them
- Team player – inspires trust, leads by example, and contributes to others’ success
- Limited business travel required (2-10 days/year)
Pluses:
- An MS degree in Human Factors, cognitive psychology, technical communications, human-computer interaction, library science, graphic design, industrial design or a relevant field
- Experience observing user research and/or translating user research into design decisions
- Experience with AJAX, HTML, CSS
- Experience with SCRUM or similar agile methodology
- Experience with Endeca, Omniture Test & Target
- Advanced knowledge of graphic design tools such as Adobe Photoshop and Illustrator is a plus
- Automotive enthusiast or experience
Other:
This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by supervisor.
The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.
Contact Information
Contact Name: Human Resources
Email: careers@autoanything.com
Phone: 858.569.8111
Fax: 858.569.8503