Banks Monster Exhaust System, Ford Excursion
Reviewed By Henry B (Merritt Island, FL) Reviewed for a
—12/28/2010 9:06 AM
This is definitly an impressive system with great sound that isn't overbearingly loud. It looks really good on the vehicle and installation was not complicated. I give all credit and deserved acknowledgement to Auto-Anything for their sales and technical support. Your advice was unbiased and informative. But Banks as a company was a disappointment! Banks could not compare to Auto Anything on pricing (not even during their Christmas sale). There sales style seemed to honor the warrantee solely if you purchased directly from them but, if you buy from anyone but them warranty will never be as convenient (my question is why include the warranty card then?). During installation, Banks' instructions have a technical support phone number which recommended me to contact the seller rather than helping me themselves. I was unable to get a hold of Banks tech support and left a message understanding that they would call me back in 24 hrs (still waiting for the call). As far as Auto-Anything, they made every effort to get me an answer but they were not able to get anything back in time from Banks Company. In the end, the internet was the only source of help. The Banks exhaust has been good so far and hasn't giving me any issues but Banks as a company left me truly disappointed and I will think twice about a future purchase from them. They need to stand behind their product irrelevant of the authorized dealer that sold it.