Lexus RX350 floor mats
The mats are as advertised - fit and finish superb. I ordered tan for front and cargo area but the back seat ones only were offered in black for some unexplained reason. Three times we ordered the front mats in tan and three times they came in black, although the box plainly noted the contents were tan. We got tan on the fourth re-order. WeatherTech customer service noted it was the furnishing/shipping company that was at fault for the wrong color, but had no explanation why only black for back.
Great mats-- poor service
I ordered the mats as a gift. I chose express overnight shipping for an extra cost. I ordered them on a Thursday & wanted them on Sat/Sunday -- they arrived on Wednesday. I received no notice that they were not coming by express and was only given info after I emailed asking where they were. Although I really liked the mats, I will not use this company again. This was very poor customer service.