Ordering Information
Here's our complete guide answering your ordering information questions:
Adding Products to the Shopping Cart
Whenever you're browsing our site, there is a virtual shopping cart at your disposal to hold your purchases. When you find an item you want to purchase, click the orange "Add To Cart" button on the product detail page. Every time you add something to your cart, you will be taken to a page with an itemized list of what's in your shopping cart.
To delete an item, simply click on the trash can button next to the product. The item is instantly removed from your shopping cart.
Once you've added something to your shopping cart, it remains there unless you remove it by clicking on the trash can button, even if you hit the "back" button on your web browser.
To continue shopping after adding an item to your cart, click the "Continue Shopping" button below the product list and you'll return to the product page you were just on, or to the home page. If at any time you wish to view the contents of your shopping cart in detail, click the "View Cart" link in the top right of every page.
Coupons, Special Offers and Promotions
Coupons, discounts or promotional codes cannot be used in conjunction with other offers. Only one coupon, discount or promo code can be applied to each order.
Check Out
If you are done shopping and want to purchase your items, enter the Shopping Cart page. From your cart, click the orange button on the right hand side of the page labeled "Proceed to Checkout".
The first step in checkout is to enter your information. You can either sign-up as a new customer, or log in as a returning customer.
The next step will be to enter a billing and shipping address (they can be the same or different). You will also enter your credit card information here. Click the orange button labeled "Continue Checkout". See information on other payment methods.
When you're done entering all the correct info and ready to pay, check all the details carefully and click "Place Order" to complete the sale.
Changing or Canceling an Order
You can change your order and information at anytime until you hit the orange "Place Order" button. If you need to correct something and have already hit "Place Order", please edit your order from the Order Status Page. More details on changing or canceling an order
Receipt
After you click "Place Order", your receipt will appear on the screen for you to print out. We will also email you a copy to the email address you provided.
Problems receiving AutoAnything email?
AutoAnything accepts Visa, MasterCard, American Express and Discover credit cards for orders.
At checkout, provide your exact billing address and telephone number in the spaces provided. Be sure to use the address and phone number on your credit card statement. Incorrect information may cause a delay in processing your order.
As part of our credit card policy, AutoAnything never bills for credit card service fees.
You can be confident that your personal and account information is secure at AutoAnything. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our safe and secure shopping information for more details.
When paying by cashiers check or money order, simply use our online shopping cart to add the items you would like to order. Next, print out the shopping cart with the itemized list of products you want to order. Your order total appears at the bottom of the shopping cart.
Mail this shopping cart printout along with the money order/cashiers check in the amount of the order total to:
Sales Dept.
AutoAnything
9210 Sky Park Ct. Suite 110
San Diego, CA 92123
Please include your phone number with the printout, in case AutoAnything needs to contact you with a question about the order.
**California residents: please include sales tax in the total amount of your cashiers check/money order.
**At this time, AutoAnything does not accept personal checks for order payment.
Bill Me Later® is a convenient and secure new payment method designed for purchasing on the web or over the phone. As a credit account, Bill Me Later® provides you with the flexibility to purchase without using your credit card. Bill Me Later® is offered through Chase Bank USA, National Association (The Bank) and is only available to US customers who are at least 18 years of age. Subject to credit approval.
- To request a Bill Me Later® account, you do not have to complete a lengthy application prior to making a purchase. Simply select Bill Me Later® at checkout to complete your request.
- There are no account numbers to enter, just top-of-mind information such as date of birth and the last four digits of your social security number. This information is easy to provide and helps us protect you against fraud.
- Bill Me Later® offers "zero fraud liability" protection which means you are not responsible for unauthorized charges.
- After you use Bill Me Later®;, you will receive a billing statement.
- Bill Me Later® offers flexible repayment options: you can choose to pay the entire balance with no additional charges or pay a portion of the balance and regular interest charges apply.
Bill Me Later® may not be used for international orders.
Please read our Bill Me Later® FAQ for more details.
PayPal allows any business or consumer with an email address to securely, conveniently, and cost-effectively send and receive payments online. Their network builds on the existing financial infrastructure of bank accounts and credit cards to create real-time payment solution.
PayPal is an efficient way to send a payment for items purchased on the internet. PayPal is far less time-consuming than making a trip to the ATM or writing and mailing paper checks. And unlike checks, which can take days to clear, most PayPal transactions clear instantly. It's always free to send money, you receive your items faster, and it's secure and private.
Currently, PayPal may not be used for international orders.
Western Union transactions may be conducted on our website or over the phone. For website orders, you’ll find the downloadable form during checkout. For phone orders, please call us toll free at 1-800-874-8888, to speak with one of our sales representatives. Then, follow these steps to complete payment:
- Go to the nearest Western Union Agent
To find the Western Union® Quick Collect Agent nearest you, simply call Western Union® at 1-800-525-6313, or click "Find An Agent Location Near You".
- Complete the Blue Quick Collect Form
Pay To: AutoAnything
Code City: AUTOANYTHING
State: CA
Account Number: You will receive an order number when you place your order on the web or from your AutoAnything Sales Representative on the phone. Use this number as the Account Number.
- Make payment in cash
Please include any shipping charges and sales tax, if applicable (California residents only) as part of the payment. The total price will be given to you when you place your order on the web or by your AutoAnything Sales Representative on the phone.
- Order Holding Period
You have up to 72 hours from the time you place your order to process it at Western Union. Once the 72-hour period has passed, the order will be canceled. If this happens and you still wish to receive the product, you may re-place your order following the previous steps.
Currently, Western Union may not be used for international orders.
AutoAnything is pleased to accept wire transfer payments. Please call a sales representative at 1-800-874-8888 for details and to complete your transaction.
Bill Me Later® is a convenient and secure new payment method designed for purchasing on the web or over the phone. As a credit account, Bill Me Later® provides you with the flexibility to purchase without using your credit card. Bill Me Later® is offered through Chase Bank USA, National Association (The Bank) and is only available to US customers who are at least 18 years of age. Subject to credit approval.
- To request a Bill Me Later® account, you do not have to complete a lengthy application prior to making a purchase. Simply select Bill Me Later® at checkout to complete your request.
- There are no account numbers to enter, just top-of-mind information such as date of birth and the last four digits of your social security number. This information is easy to provide and helps us protect you against fraud.
- Bill Me Later® offers "zero fraud liability" protection which means you are not responsible for unauthorized charges.
- After you use Bill Me Later®;, you will receive a billing statement.
- Bill Me Later® offers flexible repayment options: you can choose to pay the entire balance with no additional charges or pay a portion of the balance and regular interest charges apply.
No, you do not need to complete an application or get approval prior to shopping. To request a Bill Me Later® account, simply select Bill Me Later® at checkout. A separate page will appear in which you: 1) verify the billing address you've already provided the merchant, 2) supply your date of birth and the last four digits of your Social Security Number for verification purposes, 3) Review and agree to the E-sign Consent, and 4) review and approve the Bill Me Later® Terms and Conditions to request a Bill Me Later® account.
No. There is no annual fee for using Bill Me Later®.
The Annual Percentage Rate is 17.99%. Of course, you can choose to pay your entire balance by the payment due date and pay no finance charges.
Yes, Bill Me Later® provides "zero fraud liability" protection; the same protection provided by most major credit cards. This means you are not responsible for unauthorized charges.
And Bill Me Later® has been designed with other features to help protect against unauthorized use of your account. Your identity is validated with top-of-mind information such as date of birth and the last four digits of your Social Security Number. This means there is no account number that can be lost or stolen.
Bill Me Later® is a credit account that you can use to make purchases. The Bank will review and consider your credit report and other credit related information prior to approval.
The Bank does not review your credit report for each transaction. However, your credit report may be reviewed for some transactions and periodically to provide you with the maximum buying power possible.
The Bank does not issue a credit line. To enhance your convenience, security and buying power, The Bank approves and extends credit for each transaction.
And Bill Me Later® has been designed with other features to help protect against unauthorized use of your account. Your identity is validated with top-of-mind information such as date of birth and the last four digits of your Social Security Number. This means there is no account number that can be lost or stolen.
A growing network of merchants accepts Bill Me Later®. A complete list of the merchants that accept Bill Me Later® is provided on the Bill Me Later® website at www.billmelater.com.
Web: you may visit the Bill Me Later website at www.billmelater.com or email your questions to customercare@billmelater.com.
Phone: to speak with a Customer Care representative you may call 1-866-528-3733 between the hours of 9:00 am and 11:00 pm Eastern Time, seven days per week.
Click here to view the Bill Me Later® Terms and Conditions. These Terms and Conditions will be provided to you again after you select Bill Me Later® at checkout.
Orders shipped to customers outside of California are sales tax-free. California orders pay the standard state sales tax rate, which is automatically computed at checkout. The tax amount will be reflected on your order before it is placed.
Government orders
AutoAnything will gladly credit sales tax for government institutions. Please fax us a copy of your tax exemption form with an address matching your order's billing or shipping address to 1-858-569-8503. Please include a copy of your receipt or your order number.
Before your order has been placed
If you have not yet hit the "Place Order" button during checkout, you can easily make changes in the shopping cart. You can add items, remove items, and change the quantities of the products instantly - all before entering your purchasing information.
Shopping Cart Help
After your order has been placed
If your order has not been placed with the manufacturer, you may be able to change your order after you have hit the "Place Order" button. To do so, click on the Order Status and enter or create your password. Once in Order Status, select your order and then cancel the item(s) you wish to remove using the "Cancel Items" button located on the right side of the screen.
When you see "Cancelled" in the Status section, your order has been cancelled and you will not be charged for the items.
Canceling a processed order
If you have hit the Cancel button and you do not see "Cancelled" in the Status section, your order has already been processed and submitted to our manufacturer/fulfillment center. An automatic email will be sent to our Cancellation Department Manager who will attempt to cancel your order by contacting the fulfillment center/manufacturer directly. You'll receive a confirmation email for your cancellation request automatically when it is submitted, and then another email within 48 hours letting you know if we were able to process the request.
There is no need to contact us additionally-you'll be notified by email or telephone within 48 business hours once the cancellation is complete.
**Contacting us again by phone or email during this 48-hour period will slow our ability to process your cancellation. We thank you in advance for your patience.
AutoAnything is pleased to accept Canadian orders of $150 or more (excluding shipping costs). There are three ways to place a Canadian order with AutoAnything:
- Our online shopping cart
Add the items you wish to order to the Online Shopping Cart. At checkout, enter your information and be sure to give us the country to which you want your items shipped. An AutoAnything Sales Representative will contact you within 1-2 business days to confirm your order and get your approval for shipping charges.
**Your order will not be processed until we have received your approval of the shipping costs.
- Place your order by phone
Canadian orders can also be placed by calling 1-858-8111 ext. 157. Be ready with the items you wish to order, and the exact address to which you want the items shipped. One of our friendly Sales Representatives will confirm your order total and shipping costs.
- Email us your order
Send us an email at canadashipping@autoanything.com, including the item(s) you wish to order and the complete shipping address. We'll contact you within 1-2 business days with a total for your order, including shipping costs.
All Canadian orders are subject to additional shipping fees, and are not eligible for Free Shipping offers. If you would like to determine the shipping costs before placing your order, please call 1-858-569-8111 ext.157, or email us at canadashipping@autoanything.com. Be ready with the items you want to order and the exact address to which they will be shipping.
For Canadian orders placed online, an AutoAnything Sales Representative will contact you within 1-2 business days by phone or email to confirm your total order price and shipping rates.
Canadian orders may be subject to tariffs, customs duties, brokerage fees and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by AutoAnything does not include any of these fees. Customs fees are normally charged by the company delivering the package.
**Please Note: Customers are responsible for return shipping costs on packages that are refused or sent back to AutoAnything due to unexpected tariffs and customs fees.
AutoAnything is pleased to accept international orders of $500 or more (excluding shipping costs). There are three ways to place an international order with AutoAnything:
- Our online shopping cart
Add the items you wish to order to the Online Shopping Cart. At checkout, enter your information and be sure to give us the country to which you want your items shipped. An AutoAnything Sales Representative will contact you within 1-2 business days to confirm your order and get your approval for shipping charges.
**Your order will not be processed until we have received your approval of the shipping costs.
- Place your order by phone
International orders can also be placed by calling 1-858-8111 ext. 157. Be ready with the items you wish to order, and the exact address to which you want the items shipped. One of our friendly Sales Representatives will confirm your order total and shipping costs.
- Email us your order
Send us an email at internationalshipping@autoanything.com, including the item(s) you wish to order and the complete shipping address. We'll contact you within 1-2 business days with a total for your order, including shipping costs.
In order to protect you from fraud, we will ask that you fax a copy of your credit card and a form of identification to 1-858-569-8503 before we process your order. We will send you an email requesting this information once we have received your online order-feel free to order now and fax the information later when we request it.
**Currently, AutoAnything does not accept international orders less than $500 (excluding shipping).
All international orders are subject to additional shipping fees, and are not eligible for Free Shipping offers. If you would like to determine the shipping costs before placing your order, please call 1-858-569-8111 ext.157, or email us at internationalshipping@autoanything.com. Be ready with the items you want to order and the exact address to which they will be shipping.
For international orders placed online, an AutoAnything Sales Representative will contact you within 1-2 business days by phone or email to confirm your total order price and shipping rates.
International orders may be subject to tariffs, customs duties, brokerage fees and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by AutoAnything does not include any of these fees. Customs fees are normally charged by the company delivering the package.
**Please Note: Customers are responsible for return shipping costs on packages that are refused or sent back to AutoAnything due to unexpected tariffs and customs fees.
AutoAnything ships to the countries listed below. If you place an order on the site for a country other than the United States, you will be contacted via email with a shipping cost before the order is processed.
If you would like to determine the shipping costs before placing your order, please call 1-858-569-8111 ext.122. Be ready with the items you want to order and the exact address to which they will be shipping.
Anguilla
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Belgium
Belarus
Belize
Bermuda
Brazil
Bulgaria
Canada
Cayman Islands
Chile
China
Costa Rica
|
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Egypt
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
India
Ireland
Israel
Italy
Jamaica
Japan
|
Kazakhstan
Kenya
Kuwait
Latvia
Liechtenstein
Lithuania
Luxemburg
Malaysia
Malta
Mexico
Moldova
Morocco
Netherlands
Netherlands Antilles
New Zealand
Norway
Oman
Peru
Poland
Portugal
Qatar
|
Romania
Russia
Saudi Arabia
Scotland
Singapore
Slovak Republic
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Tunisia
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Vatican City
|
International shipments can either be paid for by credit card or wire transfer.
For the security of your credit card and your identity, we will need you to fax a copy of the front and back of the credit card along with a copy of your identification (Driver's License, Passport) to 1-858-569-8503. Once this copy is received, we can process your credit card order.
For wire transfer orders, please call 1-800-874-8888 to complete your transaction.
International shipments may be returned only if the item is received defective. AutoAnything does not accept other returns for international orders.
Complete Return Policy
All products have different estimated ship dates. These ship dates can be found in the "Shipping Info" icon located on the top of each product page. Please allow an extra 1-2 weeks beyond the stated time for delivery of international orders.
If you need an item urgently, please email us at expressshipping@autoanything.com. We may be able to expedite both the manufacturing time (assuming the product is not in stock) and the shipping time. We'll contact you with the express delivery options for your items.
International orders carry additional shipping charges beyond standard orders. Express international orders will incur more charges beyond these. We'll seek your approval of all shipping charges before sending your order.
We can ship your order to a different address than your billing address. Be sure the billing address you enter is the same as your credit card statement, and enter the alternate address as the shipping address at checkout.
We encourage you to ship your items to the address at which you will most likely be able to personally receive your package(s). This is recommended for the security of your order.
Express Shipping
Express shipping is available for most items. Please e-mail expressshipping@autoanything.com and include the item(s) you are looking to purchase and the zip code of the final destination.
Orders shipped with an express delivery method will be subject to additional charges, and are not eligible for our Free Shipping offers.
Special Delivery Instructions
At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note on for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.
Once your item has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).
Order Clarification
If for any reason you are uncertain about any part of your order, there is a Special Request box on the "Review and Place Order" page where you may include comments. Your comments will be reviewed before your order is processed. An AutoAnything Sales Representative will contact you by phone or email if necessary.
Gift Orders
For your convenience, all items are shipped without pricing printed on the invoice. Currently, we do not offer a gift wrapping service or gift cards/messages with orders.