Reviewed By Robert A (Mission Viejo, CA) Reviewed for a 2002 Chrysler Sebring —10/13/2009 10:08 AM
I was a little confused by the shipping of this product -- it came in 4 boxes over two shipments and the installation instructions weren't for my type of car. So I wasn't sure I got the right stuff. I had some trouble installing it and thought I got the wrong stuff. To make a long story short, I ended up talking to Alex, a VP of INNO, who just happened to live a few miles away from me. He brought the correct parts and helped me install it -- that night. On top of it all, I actually was shipped the right stuff, I just couldn't figure out how to install it. He was very accommodating and very helpful. And because of this great service, I've recently bought their locking surfboard rack. Unfortunately, I bought it from Amazon and didn't get the quick delivery that I got from AutoAnything.