Great Product, not so great service
Reviewed By GERRY Q (Troy, ID)
—12/16/2015 9:31 AM
This is a great product and received it quickly (ships directly from Yakima), but unfortunately it went to the wrong address and it cost me another $20 to get it to the correct address.
I expected the checkout page to give me some shipping options, the next thing I know, it is ordered. I IMMEDIATELY emailed AA to get an address change. The first email from them said they'd take care of it. Then I get an email claiming that they can't change the delivery because I made the request a DAY later.