i received the product pretty quick. I opened it up and the parts were well packed. The instructions were smashed in there but other than that well packed. Instructions could of been better. Came to realize I had the wrong clamps. I chose to go through extang. Didn't care to go through the middle man and wait even more time to get the correct parts. New parts shipped in two days. Just need to reinstall. Not a bad cover. I would probably buy again.