Quality director reviews Jack rabbit quality
Reviewed By Tom W (Van Wert, OH) Reviewed for a
—7/16/2010 6:59 AM
Having recieved my JR last week, I spent the several hours
Sunday afternoon assembling it to my F150. Product packaging was appropriate-no apparent damage to components during shipment.All parts were present on the bill of material which is a good thing to know early in the process.
Having read the assembly instructions several times I began the assembly process. I found the instructions to be adequate.
Having looked at the major components, I was pleased with the quality level.It was what I had expected and hoped to receive. However, upon further inspection of my Explorer rails, I noticed an indentation on the top outboard radius.
This was not shipping damage nor consumer handling damage. This was a "ding" that had been painted over @ Pace Edwards.
Clearly damage was to the metal, after the extrusion process and before paint. I even looked at the damaged spot on the rail under 10X magnification. It confirmed the before paint scenario.
Bottom line, I was not happy with this factory damage but reluctantly completed the assembly. We were leaving on vacation the following morning and had to have the ability to lock our belongings in the truck bed.
So bottom line on my product review........
I really like this product - with the exception of the damaged premium priced explorer rail. The product looks top shelf. The retractable top is a real nice design. Looks as though it was custom designed for my black Platinum F150. For some reason however, I can't get it to retract all the way into the canister without disengaging the lock mechanism at every latch point.
The following day I called Pace Edwards direct and reported the ding in the rail. They will replace but I really do not want to disassemble at this juncture.
As far as AutoAnything feedback - you have a good service and I will certainly do additional business with you in the future.