Reviewed By Wilbur R (Tomball, TX) Reviewed for a
—1/28/2011 4:33 PM
After opening the box of the bedcover just before installation I discovered four areas that appeared bent. A pair of pliers solved the first one while the other three places were on the bar used to close the cover to the tail gate. The installation and instructions were flawless and a breeze. Once I finished the installation and secured the cover to the tailgate it looked great, but it was obvious that the bent areas on the closing bar was a defect and not intended to be there. I contacted Roll-n-Lock customer service at the number that came with the bedcover. This was the first time in my life that I felt good after talking with the representive Mr. Bill Marr who stated that the item was probably damaged during shipping and I could just ship it back and he would send me another one. After explaining to him that I had just installed the cover he gave me the option that he would remake the damaged part and ship it to me with instructions and I could replace it, which was great, and I just received it. For once you call a company and get a real live person who knows what you are talking about and works with you to fix the problem without blamming you the buyer/installer or the shipping company so that you have to file a claim for a resolution. "Cudos to Roll-n-Lock, a Great Company with Great Customer Service and a Great Product".