Reviewed By Nadia S (ELLICOTT CITY, MD) Reviewed for a 2011 Subaru Outback —11/23/2012 4:21 AM
When I first ordered the hitch, it arrived without the ball mount & installation hardware. Customer Service was great. The replacement hitch arrived within 2 days of mailing back the other hitch. The most difficult part was lowering the muffler and removing the heat shield. I don't see how one person can install this on his own. We needed a person on either side to hold it up while screwing in the bolts, which were surprisingly easy to fish through the access holes.