I bought this for my Subaru Crosstrek to fix my 'storage' problem. In short, I love the car but it doesn't always have enough room for my stuff. This unit, combined with one of the baskets that slip into the hitch gives me plenty of extra room inside for important things and room outside for less critical ones. I had to have it installed, but that took way less than an hour. The unit had to have 2 bolt holes enlarged slightly but otherwise bolted right up.
ease of installation
The whole process was easy and efficient. The rep at customer sent me a video which made the install more understandable to me. I have referred the auto anything to my friend primarily due to the friendly and very knowledgeable customer service reps. I am also very happy with the ordering process, my parts are always delivered when promised.