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At AutoAnything, we understand that everything doesn’t always work out according to plan and returns happen. We want to make the process easy, to help you get back on the road fast! Please see our returns section below.
Most products can be returned within 30 days of purchase, provided the items are new, uninstalled, and with the original packaging.
We reserve the right to charge up to the full value of the product for items that do not meet those requirements.
- All returns are subject to a 20% restocking fee
- We'll waive the restocking fees if we made a mistake or if the product was delivered defective
- We'll also waive the restocking fee if you decide to exchange your product with another purchase (some restrictions apply)
- In cases where you are responsible to ship the item back to us, we can offer you a shipping label at a discounted rate
Products that cannot be returned or exchanged:
- Products that shipped via LTL freight, typically oversized and heavy items
- Some products, including, but not limited to, custom patterned and custom, and painted items are not returnable
- Products that have been installed on your vehicle
- Products that have been modified (drilled or altered in any way)
Some restrictions apply. See terms below.
Returning An Item
Step 1: Start a Return From Your Online Account
Please log in to your account. Locate and click on your order under Order History. Find the item you wish to return or exchange and click on Return Item to submit your request.
Step 2: Receive a Return Authorization Number (RMA#)
One of our customer care specialists will provide you with:
- An RMA#
- An email with detailed return shipping instructions
Step 3: Pack & Ship
Pack everything that came with the product using its original packaging.
- Affix the return shipping label that we provided to the package. If we didn't provide you with a return shipping label, make sure to include the RMA# on the package
- Ship the package to the address specified in the email you received from Step 2
Step 4: Receive Your Refund or Exchange
After we receive your package, we'll process your refund or exchange immediately. You can expect to see the refund, less any applicable restocking fees, credited within 5-7 business days, to the payment method that you used when you originally placed your order. If you selected an exchange, we will ship your replacement promptly upon receipt of your returned item.
Frequently Asked Questions
Under what conditions may I return an item?
While we pride ourselves in our partnerships with leading vendors, accidents happen. Call us at (800) 874-8888 option #2 once you've discovered the defect, and we'll straighten it out.
Occasionally packages in transit can become damaged, please do not install the damaged item and Call us right away so we can set it straight. Please note, once the damaged item has been installed, we can no longer file the claim and/or have it returned.
Please Note: Damaged products must be reported no later than 30 days following the shipment date
If you've received an incorrect product, or if we've guaranteed fitment on your order, and the product does not fit your vehicle, give us a call at (800) 874-8888 and select option #2, and we'll start the return process for you.
If your tracking information says delivered, but you haven't received your package yet, let us know. We will work with the carrier to get to the bottom of it.
Please Note: Lost products must be reported no later than 30 days following the shipment date
Do I have to pay for return shipping?
In some cases, you are responsible for return shipping, but we can offer you a discounted return shipping label. If your item arrived defective, we made a mistake, or you wish to exchange your item, we will happily take care of the return shipping.
Can I cancel an order once it's been placed?
Please contact us within 30 minutes of placing your order. We will make every attempt to cancel the order, but cannot guarantee we will be able to do so before the order ships. If we cannot cancel your order before it ships, the buyer is responsible for shipping the item back subject to our return policy and may be subject to a 20% Restocking Fee.