Nicely made product; vendor needs better quality control.
Reviewed By Jacquelyne Y (Horseheads, NY) Reviewed for a
—4/30/2012 8:30 PM
The product is sharp looking on my vehicle and well built. With this said I had the following problems/issues. First, the entire rack is a nicely painted black, however all of the screws and bolts are a shiny, unpainted metal color. Second, the mounting brackets (J200) for my S5072 rack have a trapezoid shaped metal piece with a threaded hole in the middle for mounting. This metal piece inserts into the factory rack track on your vehicle and turns sideways to hold your rack on the vehicle. In one kit alone 2 of the 8 trapezoid pieces were not threaded, meaning I had to take them to a machine shop and have them threaded, or send the kit back for a replacement. Third, The rack itself is screwed together with self-tapping shiny, unpainted sheet metal screws; two out of the eight screws needed for proper assembly did not come with the rack. I had to go to a local hardware store and buy two screws that were close to what they provided with the rack. To conclude, the product is sharp looking and is well made, however the company seems to fall short on quality control. I contacted them twice, once by phone leaving a message and once by email, which was never returned. I offer this as constructive criticism, only, as they have a great product if they can work out the kinks.