Reviewed By Dave A (GREEN COVE SPRINGS, FL) Reviewed for a 2013 Ford F-150 —10/27/2017 7:47 AM
First winch I received had a broken ground wire. I needed the winch quick so Smittybilt arranged to have it exchanged at a store in Jacksonville where It was not even purchased. All was good until I freespooled the winch by hand and the rope pulled completely out of the crimp that holds it to the spool side. I called Smittybilt and Tom took care of it by sending me new parts. The tech support at Smittybilt is very professional, honest, and caring. For the money,,,,well worth it!!!!